Comments on: PM Best Practices – Dealing with customers and clients http://fearnoproject.com/2009/06/05/pm-best-practices-%e2%80%93-dealing-with-customers-and-clients/ Thoughts, experience, tips and tricks on issues affecting project managers and project management Wed, 10 Mar 2010 14:06:39 +0000 http://wordpress.com/ hourly 1 By: tboehm30 http://fearnoproject.com/2009/06/05/pm-best-practices-%e2%80%93-dealing-with-customers-and-clients/#comment-90 tboehm30 Mon, 08 Jun 2009 13:00:20 +0000 http://fearnoproject.com/?p=173#comment-90 Thanks for the article, very nicely said. I would add that you don't just apologize EVEN if you have done nothing wrong, I would apologize ESPECIALLY if you have done nothing wrong. Your clients need to know how important it is to talk to you as the project manager. If they don't, how will you know that there is a problem to fix? The only way for you to keep up with all of the issues is if you are made aware of them. Then, of course, you have to do something about it; otherwise they won't keep coming to you. If it's broke, why didn't someone fix it? Thanks for the article, very nicely said.
I would add that you don’t just apologize EVEN if you have done nothing wrong, I would apologize ESPECIALLY if you have done nothing wrong.

Your clients need to know how important it is to talk to you as the project manager. If they don’t, how will you know that there is a problem to fix? The only way for you to keep up with all of the issues is if you are made aware of them. Then, of course, you have to do something about it; otherwise they won’t keep coming to you.

If it’s broke, why didn’t someone fix it?

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