How many of you are in the “operations” side of your organization? The Operations Manager.com site provides information for managers and interested parties about the profession of Operations Management. Therefore, I was delighted when asked to participate in an interview with them on October 1, 2010 talking about the similarities and differences between project management and operations management.
We began with a discussion of my experiences as a project manager dealing with operations managers across several organizations. Clearly, the key difference between the two roles in a company is the time frame of tasks. Projects have defined beginnings and endings, whereas operations such as call centers and manufacturing are continuous processes. The successful outcome of many projects relies on quality services from operations including safety, training, facilities and business processes. Both areas – projects and operations – must be professionally managed to ensure effective organizational performance.
I find it interesting to note that in many companies today, traditional operations units are also projectizing (my new word!) some of their work. They are using a project model to field test new processes or set up a new location. As the operations personnel conceive and execute projects, I think they can benefit from some of the formalization and lessons learned in professional project management. Equally, I believe that project managers can learn valuable lessons from developing a better understanding of the challenges of operations.
Finding good people to mature into project and operations managers involves screening candidates for traits such as quality mindedness and continuous desire to learn and improve as discussed in my whitepaper Staffing Projects for Success: Back to The Basics (Registration with Cognitive Technologies required to download paper.) Here’s a link to the entire interview with Operations Manager.
Please share your experience working between the worlds of project management and operations management.